Privacy Policy

1. Introduction

Vaidhya Diagnostics ("we", "our", or "us") operates the Vaidhya Diagnostics mobile application and website (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. If you disagree with its terms, please stop using the Service.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, date of birth, gender, phone number, and email address provided during registration or booking.
• Address Information: Address, landmark, city, and pincode for home sample collection.
• Health Information: Diagnostic test orders and associated medical reports.
• Usage Data: Pages visited, features used, and interaction data within the app.
• Device Information: Device type, operating system, and unique device identifiers.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill diagnostic test bookings.
• Deliver test reports securely to you.
• Send appointment reminders and service notifications via SMS or email.
• Improve the quality and functionality of our Service.
• Comply with legal and regulatory obligations.

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

• With laboratory technicians and phlebotomists solely to fulfill your test booking.
• With payment processors for handling transactions securely.
• When required by law, court order, or governmental authority.

5. Data Security

We implement industry-standard security measures to protect your personal and health information. Access to personal data is restricted to authorised personnel only. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our Service and comply with applicable legal obligations. You may request deletion of your account and associated data by contacting us at the address below.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Withdraw consent for communications at any time.

To exercise any of these rights, please contact us at Vaidhyadiagnostics@gmail.com.

8. Children's Privacy

Our Service may be used to book tests for minors under parental or guardian supervision. We do not knowingly collect personal information directly from children under 13 without parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the date at the top of this page. Continued use of the Service after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: